@philippn no, the Summercamp grew to big for a real community event, so we decided to split and make it two.
Supporto
Zarafa's professional support service offers different support packages, ranging from online support to 24x7 telephone support.
Online support:
- Forum: the Zarafa forum has many active members all over the world
- Wiki: collection of technical documents and articles to adjust or improve your installation
- FAQ: you can find questions that have been recently asked by customers or partners
- Documents and Whitepapers: information about installation, LDAP integration and backup strategies
For all customers using the commercial Zarafa packages, there are the following support packages:
| Level 1 |
Level 2 |
Level 3 |
|
| Annual Licence Amount | < 2500 euro | > 2500 - < 15000 euro |
> 15000 euro |
|
Forum, wiki, documentation |
Yes | Yes | Yes |
| Software upgrades | Yes | Yes | Yes |
| Support portal / email support | Yes | Yes | Yes |
| Phone support (Business hours) |
No* | No* | Yes |
| Crisis phone support | Business hours | Business hours | 24 x 7** |
| No. of support blocks | 2 | 10 | 25 |
Business hours are defined as 9:00h - 17:00h (GMT+1).
*Zarafa partners have a variety of support offerings for customers. Most Zarafa (end)customers have decided to authorize partners to be the contact for this Zarafa support.1
**Not included per default. Enterprise customers can purchase 24 x 7 SLA's.
Additional support blocks
Additional support blocks can be purchased in accordance with the following arrangement:
- 1 support block 200 euro
- 2 support blocks 375 euro
- 5 support blocks 800 euro
- 12 support blocks 1500 euro
Please contact
to order.
Latest News
-
25 February 2013 - Zarafa Teams with Ecosystem Partners at the CeBIT 2013
Zarafa, the leading European provider of open source groupware and collaboration software, is pleased to announce its eighth presence at the CeBIT. The world's largest trade fair, showcasing digital IT and telecommunications solutions, will take place in Hanover, Germany from March 5-9, 2013.