Supporto

Zarafa's professional support service offers different support packages, ranging from online support to 24x7 telephone support.

Online support:

  • Forum: the Zarafa forum has many active members all over the world
  • Wiki: collection of technical documents and articles to adjust or improve your installation
  • FAQ: you can find questions that have been recently asked by customers or partners
  • Documents and Whitepapers: information about installation, LDAP integration and backup strategies

For all customers using the commercial Zarafa packages, there are the following support packages:

  Level 1
 Level 2
 Level 3
Annual Licence Amount < 2500 euro > 2500 -
< 15000 euro		 > 15000 euro

Forum, wiki, documentation
and whitepapers

 Yes Yes Yes
Software upgrades Yes Yes Yes
Support portal / email support Yes Yes Yes
Phone support (Business hours)
 No* No* Yes
Crisis phone support  Business hours  Business hours 24 x 7**
No. of support blocks 2 10  25

 

Business hours are defined as 9:00h - 17:00h (GMT+1).

*Zarafa partners have a variety of support offerings for customers. Most Zarafa (end)customers have decided to authorize partners to be the contact for this Zarafa support.1

**Not included per default. Enterprise customers can purchase 24 x 7 SLA's.

 

Additional support blocks
 

Additional support blocks can be purchased in accordance with the following arrangement:

  • 1 support block 200 euro
  • 2 support blocks 375 euro
  • 5 support blocks 800 euro
  • 12 support blocks 1500 euro

Please contact

sales@zarafa.com

to order.


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