@philippn no, the Summercamp grew to big for a real community event, so we decided to split and make it two.
The Best Open Source Email & Collaboration Software
Zarafa's professional support service offers different support packages, ranging from online support to 24x7 telephone support.
For all customers using the commercial Zarafa packages, there are the following support packages:
|Annual Licence Amount||< 2500 euro||> 2500 -
< 15000 euro
|> 15000 euro|
Forum, wiki, documentation
|Support portal / email support||Yes||Yes||Yes|
|Phone support (Business hours)
|Crisis phone support||Business hours||Business hours||24 x 7**|
|No. of support blocks||2||10||25|
Business hours are defined as 9:00h - 17:00h (GMT+1).
*Zarafa partners have a variety of support offerings for customers. Most Zarafa (end)customers have decided to authorize partners to be the contact for this Zarafa support.1
**Not included per default. Enterprise customers can purchase 24 x 7 SLA's.
Additional support blocks can be purchased in accordance with the following arrangement:
Zarafa, the leading European provider of open source groupware and collaboration software, is pleased to announce its eighth presence at the CeBIT. The world's largest trade fair, showcasing digital IT and telecommunications solutions, will take place in Hanover, Germany from March 5-9, 2013.